Responsible Gaming
Gaming Should Be Entertainment
At Luckywave, we believe gambling should only ever be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. If you find yourself betting more than you can afford to lose, or if gambling is affecting your life negatively, please seek help immediately.
Age Verification
All users must be at least 18 years of age or the legal gambling age in your jurisdiction to use Luckywave. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, you must not gamble.
Warning Signs of Problem Gambling
Please be aware of these warning signs, which may indicate that your gambling is becoming a problem:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activities from family or friends
- Gambling with money needed for essential expenses like rent, food, or bills
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Lying about the amount of money you've spent on gambling
- Borrowing money to gamble or pay gambling debts
- Neglecting work, education, or relationships due to gambling
- Experiencing thoughts of harming yourself or others
If you recognise any of these signs in yourself or someone you know, please seek support immediately.
Self-Help Tools Available
Luckywave offers several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe to control spending.
- Loss Limits: Set a maximum amount you are willing to lose over a set period.
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you need a break from gambling.
- Account Closure: Permanently close your account if you wish to stop gambling with us.
To access these tools, please log into your account or contact our customer support team.
Support Organizations
If you are struggling with problem gambling, confidential support is available from the following organizations:
United Kingdom
- GamCare: Free, confidential support and counselling for problem gambling.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential) - GamStop: National self-exclusion scheme allowing you to self-exclude from all online gambling operators in Great Britain.
Website: www.gamstop.co.uk - Gamblers Anonymous: Free peer support meetings for people affected by problem gambling.
Website: www.gamblersanonymous.org.uk
International Support
- Australia – Gambling Help Online: www.gamblinghelponline.org.au
- Canada – Responsible Gambling Council: www.responsiblegambling.org
- United States – National Council on Problem Gambling: www.ncpgambling.org
- Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and support on responsible gambling and addiction prevention.
Get Help Today
If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in asking for support — gambling addiction is a recognized medical condition, and help is available.
Contact one of the organizations listed above, speak to your GP, or reach out to a trusted friend or family member. You are not alone, and recovery is possible.
Your wellbeing is important to us. If you need help, please seek it now.